How to return Zappos
How to return Zappos: Sign in to your Zappos account at zappos.com. You’ll need to sign in to your account to start. 60 days for refund to original payment (store credit up to 1 year for account holders only); return shipping is free via UPS (prepaid label or printerless QR); no physical stores / no in-store returns; Final Sale non-returnable and non-compliant/worn returns can incur a restocking fee up to 50%.
Official steps
- Sign in to your Zappos account at zappos.com.
- Open Order History and find the order.
- Select the item(s) to return and a return reason (within 60 days of receipt).
- Choose your UPS return method: download a printerless QR code or print a prepaid UPS label.
- Pack the item unworn, in original packaging with tags and undamaged shoe box.
- Drop off at any UPS location; refund processes once UPS scans the package.
Do I need an account?
Returns can only be started from your signed-in Zappos account Order History, not a guest order-lookup page.
Window, fees & policy notes
60 days for refund to original payment (store credit up to 1 year for account holders only); return shipping is free via UPS (prepaid label or printerless QR); no physical stores / no in-store returns; Final Sale non-returnable and non-compliant/worn returns can incur a restocking fee up to 50%.
What you do yourself
Gotcha: Guest-checkout orders get only the 60-day refund-to-original-payment window; store credit up to 1 year is registered-account-holders only.
Sources
Playbook verified 2026-07-12 · confidence: high