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How to cancel or unsubscribe from The Wall Street Journal

How to cancel or unsubscribe from The Wall Street Journal: Have your account email and subscription/account number ready. This cancel is typically done by phone. If you were billed through the Apple App Store or Google Play, WSJ can't cancel it - cancel in that store's subscription settings instead.

Official steps

  1. Have your account email and subscription/account number ready.
  2. Call the WSJ Customer Center at 1-800-568-7625 (1-800-JOURNAL), Mon-Fri during ET business hours.
  3. Tell the representative you want to cancel your subscription.
  4. Decline the retention offers (discounts, a 'pause', or a downgrade).
  5. Ask for a cancellation confirmation number and confirm the date it takes effect (end of the current billing cycle).
  6. Alternative: if your billing address is in California, sign in at customercenter.wsj.com and use the online 'Cancel Subscription' button that state law requires.

Do I need an account?

Cancellation is phone-only for direct subscribers - the online customer center replaces the cancel button with a 'call to cancel' number and the rep runs a retention pitch.

Window, fees & policy notes

~$38.99/mo after intro pricing balloons; phone-only cancel (California addresses unlock an online button); no pro-rated refunds - cancellation takes effect at the end of the current billing cycle so the last charge stands, and any refund is agent-discretion only; app-store subscribers must cancel via Apple/Google, not by calling.

What you do yourself

Open official page

Phone: 1-800-568-7625 (Mon-Fri, ET business hours (reported ~9am-5pm ET; confirm on the call))

Gotcha: If you were billed through the Apple App Store or Google Play, WSJ can't cancel it - cancel in that store's subscription settings instead.

Sources

Playbook verified 2026-07-12 · confidence: medium

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